Nexxa Enterprise

Nexxa EnterpriseNexxa EnterpriseNexxa Enterprise

Nexxa Enterprise

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  • About us
  • Services
  • Contact
  • Terms and Policies
  • Report and concern
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    • Home
    • About us
    • Services
    • Contact
    • Terms and Policies
    • Report and concern
  • Home
  • About us
  • Services
  • Contact
  • Terms and Policies
  • Report and concern

Terms and Policies

1. Zero Tolerance Policy

1. Zero Tolerance Policy for Intoxicating Substances


(In accordance with City of Dallas Transportation-for-Hire Ordinance Sec. 47A-2.1.6)

Nexxa Enterprise LLC enforces a strict Zero Tolerance Policy to ensure passenger safety and the highest standards of professionalism.


Prohibited Conduct

Drivers are strictly prohibited from:

  • Operating a vehicle under the influence of alcohol
     
  • Using or possessing illegal drugs or controlled substances
     
  • Misusing prescription or OTC medications that impair driving
     
  • Consuming marijuana (including medical or recreational forms)
     
  • Engaging in any conduct that compromises passenger safety
     

Enforcement

Any suspected or confirmed violation results in:

  • Immediate removal from service
     
  • Possible suspension or permanent termination
     
  • Required reporting to the City of Dallas Transportation Regulation Division
     

How to Report a Zero-Tolerance Violation

Report to the City of Dallas

  • Dial 3-1-1
     
  • Visit: https://dallascrm.force.com
     
  • Use the Dallas 311 mobile app (iOS & Android)
     

Report to Nexxa Enterprise LLC
Phone: (800) 988-1852
Email: bek@nexxaenterprise.com

All reports are investigated promptly and thoroughly.


2. City of Dallas Compliance Requirements

(Sec. 47A-2.1.7 & Ordinance 29696)


Nexxa Enterprise LLC operates in full compliance with the City of Dallas Transportation-for-Hire regulations and maintains all required permits, insurance, and operating authority.


Rate Information

Rates vary based on:

  • Vehicle type
     
  • Duration or mileage
     
  • Number of passengers
     
  • Time of service
     
  • Special requests or premium events
     

A written quote is always provided before service confirmation.

To request a quote:
Phone: (800) 988-1852
Email: bek@nexxaenterprise.com


Wheelchair Accessible Vehicles

Wheelchair-accessible vehicles are available upon request.
Please notify us in advance so we can arrange an ADA-compliant vehicle.


How to File a Complaint with the City of Dallas

Passengers may contact the City directly:

  • Dial 3-1-1
     
  • Visit: https://dallascrm.force.com
     
  • Use the 311 mobile app (Dallas 311)
     


3. Privacy Policy

Nexxa Enterprise LLC is committed to safeguarding the personal information of all clients.

We collect only the information necessary to provide transportation services, including:

  • Contact information
     
  • Trip details
     
  • Billing information (as needed)
     

Your information is:

  • Kept strictly confidential
     
  • Never sold or shared with third parties
     
  • Stored securely using industry-standard protection methods
     

You may request deletion or correction of your data at any time by contacting us.


4. Terms of Service Reservations

All reservations are subject to availability.
Confirmation is sent via email or text once the booking is approved.


Cancellations

  • Cancellations within 24 hours of the scheduled trip may incur a cancellation fee.
     
  • No-shows may be charged the full trip amount.
     

Delays & Conditions

Nexxa Enterprise LLC is not liable for delays due to:

  • Weather
     
  • Traffic
     
  • Road closures
     
  • Events outside our control
     

Passenger Conduct

Passengers are expected to behave respectfully and responsibly.
Damage to the vehicle may result in additional charges.


5. Complaint Resolution

We are dedicated to providing exceptional service.

If you have feedback or concerns, please contact us directly:

Nexxa Enterprise LLC
Phone: (800) 988-1852
Email: bek@nexxaenterprise.com

All concerns will be investigated and resolved promptly.


6. Contact Information

Phone: (800) 988-1852
Email: bek@nexxaenterprise.com
Website: https://nexxaenterprise.com
Company: Nexxa Enterprise LLC
Dallas, Texas

Nexxa Enterprise

4100 Spring Valley Road, Dallas, TX, USA

(800)988-1852

Copyright © 2025 Nexxa Enterprise - All Rights Reserved.

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